FREQUENTLY ASKED QUESTIONS

  • A skincare company that provides you with 100% natural ingredients. Find out more on our About Us page.

  • [po]: /skɪn/noun means skin in French

  • You’ve come to the right and only place.. our website

  • We announce all our discounts and promotions through our social channels and newsletter. If you haven't already, please subscribe to our newsletter to stay up to date and receive exclusive deals for our subscribers.

GENERAL

  • We currently ship to all UK postcodes but the operations team are working hard to ship globally.

  • Please see the approximate shipping durations on our Shipping & Returns page.

  • No, but we’re working on it!

  • Please consult our Customer Experience team at info@peaultd.com

  • We always strive to provide the best possible service. In case your package is lost or you received it damaged please reach out to info@peaultd so we can help you as soon as possible.

    *We are not responsible for any lost or damaged packages. Most cases may be redirected to Royal Mail.

SHIPPING & RETURNS

  • We accept the following payment methods:

    - Mastercard

    - VISA

    - Paypal

    - American Express

    All Connected through Stripe

  • There may be several reasons for why payment for an order has failed. Please reach out to our Customer Experience team by emailing info@peaultd.com and we will help you.

  • You receive an order summary in your order confirmation email after you have placed an order. You can also find your order history in your PEAU account. If you wish to receive an invoice, please contact our Customer Experience team at info@peaultd.com so we can send it to you.

  • VAT is Value Added Tax, which are the taxes paid on top of the value from the sale of products or services.

    Both customers inside and outside the EU pay VAT on their purchases.

PAYMENTS

  • PEAU products are created to be effective on their own as well as in combination with each other.

  • PEAU products are suitable for all hair types. Depending on your hair’s type and thickness, you can determine the right dosage for your hair to achieve the best results.

  • That is up to your discretion. We don't recommend using expired PEAU products. We can only vouch for positive effects of non-expired products.

  • PEAU is natural skincare for all types of skin as well as age.

  • All our products are naturally sourced from the earth and 100% organic. We do believe its suitable for all skins but to be sure refer to your local doctor for guidance.

USAGE

  • We are committed to reducing our impact on the environment. All of our paper-based packaging is made of FSC-certified paper from sustainably managed forests. Our dustbags have been used with recycled materials.

  • EARTH.

    Our products are sourced from cooperatives that are fair trade, and vetted by us, we go that extra mile to make sure our suppliers are doing the absolute most to ensure fair wages and a great standard of living to their workers.

  • We Source from all over earth and have our production and packaging line in London, United Kingdom.

  • We only work with fairtrade certified cooperatives and farms as well as aiming to get our own fair trade license. Lets leave the world a better place!

  • We want to assure our customers that we do not conduct any form of animal testing on our skincare products. We believe in the ethical treatment of all living creatures, and we are committed to using alternative testing methods that are more humane and reliable. Our products are cruelty-free and we are proud to be part of the growing movement towards a more sustainable and ethical beauty industry.

  • Our skincare products are 100% vegan-friendly. We do not use any animal-derived ingredients in our formulations, and we are committed to providing our customers with ethical and sustainable products that align with their values. We believe that everyone deserves access to high-quality skincare that is both effective and environmentally responsible. By choosing our vegan-friendly products, you can feel confident that you are making a positive impact on the world and taking care of your skin at the same time.

SUSTAINABILITY